Legal information

Public Offer

Agreement for the provision of access to the Soluno application by subscription

Version of 24 June 2026 · Effective date: 24 June 2026

This document is a public offer (the “Offer”) of Individual Entrepreneur Brovkin Andrey Aleksandrovich (the “Provider”) and contains all the essential terms of the agreement for the provision of access to the “Soluno” software. In accordance with art. 435 and clause 2 of art. 437 of the Civil Code of the Russian Federation, where the terms set out below are accepted, the person who has performed the acceptance becomes the User (the “User”), and the Offer is deemed to be a concluded agreement.

1. Definitions

“Soluno”, “Service” — the mobile application for iOS and Android and the web account app.soluno.ru, a Russian-language companion for the WHOOP fitness tracker that displays the user’s data and provides an AI coach.

“Subscription” — the right of access to the functionality of Soluno for the paid period.

“Tariff” — the price and the period of access (see section 4).

“Acceptance” — the full and unconditional acceptance by the User of the terms of the Offer by paying for the Subscription.

“YooKassa” — the payment service of YooMoney LLC through which payments are made.

“Recurring payment (auto-renewal)” — the automatic charging of the price of the next Subscription period to the User’s linked bank card.

2. Subject of the agreement

The Provider grants the User, on Subscription terms, the right of access to the functionality of the “Soluno” software, and the User undertakes to pay for the selected Tariff in the manner established by this Offer. Access is provided on an “as is” basis, within the scope of the functionality available at the time of use.

3. Acceptance of the offer

Acceptance of the Offer is the User’s payment for the selected Tariff through YooKassa. From the moment of payment, the agreement is deemed concluded on the terms of this Offer. By performing the Acceptance, the User confirms that they have read and agree to the terms of the Offer and to the Privacy Policy, that they have reached the age at which they may independently enter into an agreement, and that they have provided accurate information.

Payment on the website only. The Soluno mobile application contains no purchases and no links to payment. The Subscription is arranged and paid for exclusively on the Provider’s website.

4. Tariffs and price

Access to Soluno is provided under the “Access to Soluno” subscription on the terms of one of the following periods:

Monthly

500 ₽

for 1 month

Annual

5000 ₽

for 12 months

Prices are stated in Russian roubles and include all applicable taxes. The Provider has the right to change the Tariffs; new Tariffs apply to periods beginning after their publication and do not change the price of a period already paid for.

5. Payment procedure

Payment is made through the YooKassa payment service by bank card or by other methods available in YooKassa. Card payment data is processed directly by YooKassa; the Provider neither receives nor stores the details of the User’s card.

5.1. Recurring charges (auto-renewal)

The Subscription is arranged with automatic renewal. By making the first payment, the User consents to the linking of the bank card and to subsequent recurring charges: at the end of the paid period, the price of the next period at the current Tariff is automatically charged to the User’s card. The charges are repeated until the User cancels auto-renewal in accordance with section 7. Before each renewal, where technically possible, a notification may be sent to the User.

6. Term of the subscription and the moment the service is rendered

Access is provided for the paid period (a month or a year) from the moment the payment is received. The service of providing access is deemed to have been duly rendered if, during the paid period, the User was given access to the functionality of Soluno. The agreement is valid for the term of the Subscription and is extended for each new period in accordance with section 5.1.

7. Cancellation of auto-renewal and termination

The User has the right to cancel the auto-renewal of the Subscription at any time:

independently — in the personal account on the website; or
by sending a request to hello@soluno.ru stating the information that makes it possible to identify the Subscription.

After the cancellation of auto-renewal, repeat charges cease. In that case access is retained until the end of the period already paid for and is not extended further. The cancellation of auto-renewal does not in itself constitute grounds for a refund for the current paid period (the refund procedure is set out in section 8). Either party has the right to terminate the agreement in the manner provided for by the legislation of the Russian Federation.

8. Refunds

Refunds are made in accordance with the legislation of the Russian Federation, including the Civil Code of the Russian Federation and the Law of the Russian Federation “On Protection of Consumer Rights”, including art. 26.1 thereof (distance selling).

The User has the right to withdraw from the Subscription and to demand a refund for the unused period. In such a case, the Provider has the right to withhold the price of the part of the service actually rendered, in proportion to the time during which access was provided.
A refund request is sent to hello@soluno.ru stating the payment details. The Provider reviews the request and, where there are grounds for it, makes the refund to the same card (account) from which the payment was made, within the time limits established by law and by the rules of the payment system.
No refund is made for the period during which the User actually used the access, unless otherwise provided by law.

9. Rights and obligations of the parties

9.1. The Provider undertakes to

provide access to Soluno within the scope of the Tariff paid for;
take measures to maintain the operability of the Service;
process personal data in accordance with the Privacy Policy;
review the User’s enquiries sent to hello@soluno.ru.

9.2. The Provider has the right to

change the functionality, the Tariffs and the terms of the Offer, publishing the changes on the website;
suspend access if the User breaches the terms of the Offer or the law;
carry out technical work that temporarily restricts access.

9.3. The User undertakes to

pay for the Subscription on time;
provide accurate information;
not use the Service for unlawful purposes and not to disrupt the operation of the Service or the rights of third parties;
independently ensure the availability of a compatible device, a WHOOP account and internet access.

10. Limitation of liability

Soluno is not a medical device. The data, metrics and recommendations of the Service, including the responses of the AI coach, are provided for information purposes only and do not constitute medical assistance, a diagnosis, a prescription or treatment. They do not replace consultation with a doctor. When making decisions about training, load and health, consult a specialist where necessary.

The Service is provided “as is”. The Provider does not guarantee uninterrupted and error-free operation, nor the accuracy and completeness of the data received from external sources (the WHOOP API). The Provider is not liable for the unavailability of the Service for reasons beyond its control (failures at WHOOP, Inc., at the AI model provider, at the payment service, at the hosting provider or at telecommunications operators), nor for the decisions taken by the User on the basis of the Service’s data. The Provider’s aggregate liability is limited to the price of the paid Subscription period.

Soluno works with WHOOP through the official API and is not affiliated with WHOOP, Inc. “WHOOP” is a trademark of WHOOP, Inc.; it is used solely to indicate compatibility.

11. Personal data

The processing of the User’s personal data, including health data, is carried out in accordance with the Privacy Policy, which is an integral part of this Offer. By performing the Acceptance, the User confirms their agreement with that Policy.

12. Force majeure

The parties are released from liability for the non-performance of obligations if it is caused by circumstances of insuperable force (force majeure): natural disasters, accidents, acts of public authorities, mass failures of communication networks, blocking of services and other events beyond the reasonable control of the parties, for the duration of such circumstances.

13. Dispute resolution

Disputes are resolved through negotiations. Before applying to a court, a pre-trial claim procedure is mandatory: the claim is sent to hello@soluno.ru and is reviewed within 30 (thirty) calendar days from the date of receipt. If no agreement is reached, the dispute is subject to consideration in court in accordance with the legislation of the Russian Federation.

14. Details of the Provider

Individual Entrepreneur Brovkin Andrey Aleksandrovich
(Russian sole proprietor, “ИП Бровкин Андрей Александрович”)
INN (taxpayer identification number) 780537810433
OGRNIP (state registration number of an individual entrepreneur) 322784700057311
Address: 198207, Russia, St. Petersburg, Prospekt Stachek 170, apt. 10
E-mail: hello@soluno.ru